Effective date: October 29, 2026
1. Return Window
Unless a product page or written offer states otherwise, consumer customers may request a return within 30 days after delivery. The return must be authorized before shipment back to us.
2. Return Condition
To qualify for a standard return, the product should be returned in substantially complete, clean, and resalable condition with included components, accessories, manuals, and packaging where reasonably possible. Normal inspection or reasonable trial use is permitted, but products showing misuse, abuse, unauthorized modification, missing major components, excessive wear, contamination, or damage beyond reasonable evaluation may be subject to a deduction or may be ineligible for a discretionary return, to the extent permitted by law.
3. How to Start a Return
Email info@midriv.com with your order number, the item to be returned, and the reason for return. If approved, we will provide return instructions and, where applicable, a return authorization.
4. Return Shipping
For returns due to a verified shipping error, damage on arrival, or covered defect, MIDRIV will provide or reimburse reasonable return shipping as appropriate. For discretionary returns or change-of-mind returns, the customer may be responsible for return shipping unless the product page or promotion states otherwise.
5. Refunds
After the returned item is received and inspected, approved refunds will be issued to the original payment method. Original expedited shipping charges, if any, are generally non-refundable unless the return resulted from our error or applicable law requires otherwise. Financial institutions may take additional time to post the refund.
6. Damaged or Defective Products
If a product arrives damaged or appears defective, contact us promptly before attempting repair or disposal. We may request photos, video, serial number, troubleshooting information, or return of the unit. Depending on the circumstances and applicable warranty, the remedy may include troubleshooting, replacement parts, exchange, repair, or refund.
7. Non-Returnable Items
Items identified as final sale, customized commercial orders, consumables that have been materially used, and items that cannot safely or reasonably be resold may be non-returnable except where defective or where required by law. Any such restriction will be disclosed before purchase.
8. Commercial / Wholesale Orders
Dealer, distributor, fleet, demo, sample, and other commercial orders may have separate return, restocking, freight, and warranty terms in the applicable quotation or agreement. This consumer return policy does not automatically apply to commercial purchases.
9. Statutory Rights
This policy does not limit rights or remedies that cannot be waived under applicable consumer-protection law.
Contact MIDRIV
MIDRIV, powered by Minis Inc
7951 Angleton Ct, Ste A-3, Lorton, VA 22079
Phone: 571-210-5902
Email: info@midriv.com
Commercial inquiries: sales@midriv.com
MIDRIV is a brand/platform operated by Minis Inc.